Dear Hiway Member,

To help keep our associates and members safe during the COVID-19 situation, beginning on Thursday, March 19, all Hiway branches will remain operational, but will be serving you differently. While Hiway branch lobbies will be temporarily closed to the public, please rest assured that all of our business units (deposits and checking, consumer lending, mortgage lending, business banking and  investment services, etc.) continue to operate. 

Our associates are available to assist you via our drive-thrus, by phone and through all digital channels. In addition our ATMs and night deposits remain open. If you need assistance with a safe deposit box or another matter which may require an in-person meeting, please call us at 651.291.1515 or 800.899.5626 to make an appointment. Please understand we will be practicing appropriate hygiene steps, screening and social distancing for any in-person interactions. We are committed to continuing to meet your needs.

If you have a meeting scheduled with a Hiway team member on a loan, investments or any other matter, they will reach out to you to discuss options.

We encourage you to bank with us via our digital channels, including mobile/online banking, remote deposit, debit cards, and electronic payment services, whenever possible. These options can greatly reduce your need to use cash, or for an in-person branch visit. If you’ve never used these before, please call us and we can help you get set up.

Coping with Market Volatility
During periods of market volatility, we recognize it can be unsettling and challenging to determine what action to take—if any. Our experts are available to help you navigate what financial decisions might make the most sense for your personal situation. To meet or chat with our team, visit

Financial Assistance—We’re Here to Help
With schools and businesses closing in order to “flatten the curve,” we understand our members may be facing financial challenges. If you have been or will be financially impacted by the coronavirus, we are here to help, and will work with you to find solutions. This could be in the form of a deferred or reduced payment on your Hiway loans or a loan to improve your cash flow, depending on your financial situation. Please contact us to discuss your options.

Stay Informed
We are continually monitoring the rapidly changing COVID-19 situation, and we will act accordingly to keep people as safe as possible. To see the latest updates regarding changes at Hiway, please visit

Thank you for your understanding, and your cooperation in keeping our communities healthy.

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

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