As an essential business, Hiway has remained open through the COVID-19 pandemic, serving our members through various channels (and we are so grateful for your loyalty). In recent weeks, we’ve seen a spike in COVID-19 cases in Minnesota and many neighboring states. With the increase in cases, we have had more associates having to quarantine which is having an impact on our operations. We believe it’s important we do what we can to help contain the spread of the virus.  In order to protect our members and associates, we will be adjusting how we serve you.

Beginning on Monday, November 23, we will be closing our lobbies to walk-in traffic. Our drive-thru services will continue normal operations, and we will begin offering limited appointment-only services—should an in-person meeting be essential—in our branch lobbies.

For Safe Deposit appointments
The Hiway Online Appointment portal is available for you to schedule a time to access your box.

For all other Appointment Requests
Please call us at 651.291.1515 or 800.899.5626.

We will be glad to assist you—we may be able to help you over the phone or arrange a video call, to avoid a trip to the branch. If an appointment is necessary, we’ll take care of the scheduling for you.

Many of our members have utilized our mobile solutions to meet their financial needs—the safest way to do your banking these days. These free, convenient options are available to all our members and oh so easy to use:

If you need a hand getting started, please give us a call—we’re here to help.

Plus … We’ve been working hard to deploy a new channel to serve you, and will soon be offering video appointments and chat. Please watch for more information coming your way soon!

Your health and safety is our top priority
The following guidelines are in place to keep everyone safe. Prior to arriving for your scheduled appointment, please be aware of the following:

  • You’ll be expected to wait in your vehicle until your appointment time.
  • We may ask health screening questions in advance of allowing you inside.
  • Please wear a mask at all times while in our branches.
  • Plexiglass dividers will be in use and you will notice our member-contact associates wearing masks and/or gloves.
  • Please follow the directions on signage to ensure safe social distancing.
  • If possible, please limit the number of people in your party to those required to complete your transaction.

We can’t say enough about the patience and understanding our members have shown, and we’re so grateful for your membership. Please stay positive, and stay safe! 

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

Equal Housing Lender Federally Insured by NCUA

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