We are happy to announce that we will be expanding our in-branch service beginning Monday, January 25, 2021, with limited walk-in traffic allowed for teller services and additional appointment times for lending and other matters.

  • Our drive-thru services will continue to operate as usual
  • Our phone lines are available 24/7

Please see appointment information below, along with safety reminders and what to expect when visiting the branch — and please be aware you may need to wait outside or in your vehicle should we reach our capacity. 

Digital Services 
Our digital services are a great alternative to traveling to a branch. We can meet nearly any need you have, from wherever you are — no traffic and no waiting. They’re free and oh-so easy to use. If you need a hand getting started, please give us a call — we’re here to help.

Appointments are required to meet with a representative in Mortgage Lending, Consumer Lending, Member Services, Business Banking and our Safe Deposit area.

For Safe Deposit Appointments
The Hiway Online Appointment portal is available for you to schedule a time to access your box.

For all other Appointment Requests
Please call us at 651.291.1515 or 800.899.5626.

We will be glad to assist you—we may be able to help you over the phone or arrange a video call, to avoid a trip to the branch. If an appointment is necessary, we’ll take care of the scheduling for you.

  • If you feel sick or exhibit any signs of illness, please do not enter the building. This is for everyone’s safety.
  • We will limit the number of members inside the building so you may need to wait outside until entering.
  • Outside the building there will be markers to ensure everyone is keeping a safe and acceptable distance.
  • We require you wear a face mask at all times while in the branch.
  • Hand sanitizer will be available at the receptionist desk for your use.
  • Plexiglass dividers will be in use at desks and at the teller line, and you will notice our member-contact associates wearing masks and/or gloves.
  • Please follow the directions on signage to ensure safe social distancing.
  • If possible, please limit the number of people in your party to those required to complete your transaction.

For additional information about Hiway’s COVID-19 protocols, please review our COVID-19 Resource Center.

Thank you so much for your continued membership. Please stay positive, and stay safe—we will get through this together.

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

Equal Housing Lender Federally Insured by NCUA

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