Dear Valued Member,

The first of the month can bring with it a number of financial needs and financial to-dos. If you have a list of items to tackle when the new month rolls around, here are a few tips and ideas to help.

Give our remote services a try
Now is the perfect time to get to know our remote services. You can take care of most basic credit union business via the following channels:

Mobile solutions
Online and Mobile banking, Bill Payment, Mobile Deposit and Text Banking

Hiway Live Banking Video Chat Service

ATMs
If you need cash, check out our network of over 60,000 Surcharge Free ATMs (some, though not all, ATMs accept deposits – you can sort for this feature).

By phone, 24/7
651.291.1515   ♦    800.899.5626 

We are open for business – with a few caveats
Please remember we are limiting our branch lobby traffic, and appointments are required for most matters aside from teller transactions — including Mortgage Lending, Consumer Lending, Member Services, Business Banking and our Safe Deposit box area.

For Safe Deposit Appointments
The Hiway Online Appointment portal is available for you to schedule a time to access your box.

For all other Appointment Requests
Please call us at 651.291.1515 or 800.899.5626.

Please be patient
The first three days of the month are especially busy, particularly at our main branch on Empire Drive. While we have deployed additional staff to help, please understand there may be a bit of a wait. In addition, we’ve seen very high call volumes, resulting in higher than usual hold times. We’re doing our best, and we thank you for your patience.

If you need to visit our main branch, we typically have considerably less traffic if you arrive mid-morning (9 a.m. – 11 a.m.) or mid-afternoon (2 p.m. – 4 p.m.). 

Consider visiting our Fort Snelling location or a local shared branch
If you’re able to take a short drive south, our Fort Snelling branch team will welcome you. View our locator for shared branch offices near you.

Visit our COVID 19 Resource Center for the latest updates.

We appreciate your loyalty and adaptability over the last 12 months. Thank you for being a Hiway member.

Refer a Member — Earn a Special Thank you

Let a friend or family member know about the Hiway difference and earn a special thank you while you're at it! Check our our special limited time offer!

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

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