Leading public health experts agree that wearing a mask is one important step in limiting the spread of COVID-19, and many businesses, municipalities and entire states across the nation are already adhering to this important recommendation and making it a policy. Wearing a cloth face covering primarily helps to protect people around you, including our essential workers, the elderly, and those with higher-risk health conditions. 

Beginning on Monday, July 20, we are moving from a policy of masks recommended to masks required for anyone entering our branch offices. Please bring your own mask; should you forget your mask, we may have masks available for you.

We understand there are differing opinions on COVID-19 and on the use of face coverings. However, we recognize the role we can play to help protect the health and well-being of the communities we serve by following the guidance from the CDC, and we will continue to do so as we learn more about COVID-19 prevention best practices. We appreciate the understanding and cooperation of our members in following our new policy to protect everyone’s safety.

Digital Services
Our digital services are a great alternative to making a branch visit. Since our branch traffic and wait times can be unpredictable, we encourage you use our digital services, including Mobile Deposit, Bill Payment and Online Banking whenever possible. And be sure to check out extensive ATM network if you want convenient access to cash.

If you do need to visit us in person, please review the information below for appointment scheduling and what to expect when visiting the branch. 

Appointments

Before making a trip to the branch, please call us first, we may be able to help you over the phone to avoid the trip. Our phone lines are available 24/7.

Saturdays
Saturday branch lobby visits will need to be scheduled by phone, please call us at 651.291.1515 or 800.899.5626.

Mortgage Lending
If you would like to meet with a member of our mortgage lending team, please call us for an appointment.

Safe Deposit Boxes
Appointments are required, please visit our Online Appointment portal to schedule an appointment in our Safe Deposit area. Please note, that we currently are not taking any safe deposit appointments on Saturdays. All safe deposit appointments must be scheduled during the weekdays.

Consumer Lending
If you need to meet with an associate in consumer lending, we strongly encourage you to call for an appointment to ensure we are ready to serve you. We will accept walk-ins as availability allows.

Other Matters
For members seeking teller transactions, account openings or other miscellaneous needs, we welcome walk-in traffic on a limited basis. Please be aware you may need to wait outside should we reach our capacity. 

  • If you feel sick or exhibit any signs of illness, please do not enter the building. This is for everyone’s safety.
  • We will limit the number of members inside the building so you may need to wait outside until entering.  
  • Outside the building there will be markers to ensure everyone is keeping a safe and acceptable distance.
  • We require you wear a face mask at all times while in the branch.
  • Hand sanitizer will be available at the receptionist desk for your use.
  • Plexiglass dividers will be in use at desks and at the teller line, and you will notice our member-contact associates wearing masks and/or gloves.
  • Please follow the directions on signage to ensure safe social distancing.
  • If possible, please limit the number of people in your party to those required to complete your transaction.

Thank you for your loyalty to Hiway, and your adaptability as we have shifted our delivery model in order to continue to serve your needs. Stay safe.

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

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