Dear Hiway Member,

The weekend is upon us. For many of us, Fridays and Saturdays are when we run our various errands, including making a visit to a Hiway branch. If that’s on your list, we wanted to share a few tips to ensure the smoothest possible experience.

Please be patient 
Please remember our lobbies are closed to general traffic, and in-person visits are limited to our drive-thrus. We’ve had a lot of traffic in our drive-thrus recently, in particular at our main branch on Empire Drive. While we have deployed additional staff to help, please understand there may be a bit of a wait in our drive-thru for in-person transactions. We’re doing our best during this unprecedented time.

If you’re able to wait to visit our main branch, Tuesdays, Wednesdays and Thursdays have shown considerably less traffic, particularly if you arrive mid-morning (generally 9 a.m. – 11 a.m.) or mid-afternoon (2 p.m. – 4 p.m.).

Consider visiting our Fort Snelling branch
If you’re able to take a short drive south, our Fort Snelling branch team will welcome you – they’re ready to serve you via our drive-thru.

Give our remote services a try
You can take care of most basic credit union business via the following channels:

By phone, 24/7

Mobile solutions including online and mobile banking and mobile deposit

ATMs (some, though not all, ATMs accept deposits—you can sort for this feature)

If you need to access a safe deposit box, please make an appointment. Advance appointments are required so we can limit contact and take appropriate hygiene steps.

Thank you very much for your continued membership. If you have any questions or need any further assistance, don’t hesitate to contact us. Our thoughts are with our members and our community as we work together through this. Stay safe.


Dave Boden, President/CEO

Hiway representatives will never ask you for detailed account numbers or online banking credentials during an unsolicited call or text message. Never provide your Online Banking password, Online Banking Secure Access Code or debit/credit card PIN to a caller.

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